Customer Interaction Management

CUSTOMER INTERACTION MANAGEMENT

Creating A Difference in the Way You Interact with Your Customers

Magic's Customer Interaction Management solutions are one step above the Tier One HelpDesk support for Digital Mobile Products; it is proactive and not reactionary. It is meant for the mobile world.

  • Prompt Solutions for customer queries within the app, platform, eBook and DLO
  • Experienced support teams available at onshore, nearshore and offshore
  • Improve quality of applications using advanced analytics
  • Identify upsell opportunities and enhance customer experience

 

HELP

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  • Upgrade to industry standard ticketing tools
  • One click ticket generation
  • Self service using Context Sensitive Help

 

SOLVE

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  • Improve quality of self service help month-on-month
  • Advanced Reporting Dashboards

 

IMPROVE

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  • Enhance application's ability to track and collect useful data using latest tools like TinCan
  • Spot surveys to understand user behaviour
  • Meticulous competition analysis and benchmark reports

 

ENGAGE

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  • Advanced data analysis on upsell and cross sell opportunities
  • Increased customer engagement and business impact

Any questions? Require a quote?

We'd be happy to answer.