According to Dun & Bradstreet’s Barometer of Global Outsourcing, between 20% and 25% of all outsourcing relationships fail in any two-year period. Half of the relationships will fail within five years. The reasons cited for failure are remarkably similar across all types of relationships. Nearly 70% of respondents note that the outsourcing supplier “didn't understand what they were supposed to do” and “the cost was too high and they provided poor service.”

Magic’s processes and practices ensure that none of our relationships meet this fate. So how do we do it?